CKK's Privacy Policy — Your Information, Your Protection

1What Information We Collect

Various types of information are collected from you when you open an account and use our services at CKK. This privacy policy clearly outlines what information is collected and why.

Directly Provided Information:

• Name, date of birth, gender & nationality
• Email address & mobile number
• Residential address & postal code
• National ID or passport number (for KYC verification)
• Mobile banking details (bKash, Nagad, Rocket)
• Information provided during support contact hours

Automatically Collected Information:

• IP address & device type
• Browser type, language settings & operating system
• Platform activity logs & gaming history
• Login time, session details & navigation patterns
• Transaction history & payment patterns

2How We Use Your Information

CKK uses your personal information only for specific, legitimate purposes. The primary reasons we use your data are outlined below:

CKK does not use profiling or automated decision-making systems that could have a negative legal or significant impact on you.

3Cookies & Tracking Policy

The CKK website and app use cookies to enhance your experience. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential cookies: These cookies are essential for maintaining login sessions and ensuring security. They cannot be disabled.
• Functional cookies: Saves your language preferences, game settings, and personalization data.
• Analytics Cookies: Usage statistics are collected to understand how the platform is being used — this data helps improve our services.
• Security Cookies: Helps detect fraudulent activity and unauthorized access.

4Information Sharing & Disclosure

CKK never sells your personal data or shares it with third parties for advertising purposes. However, data may be shared in the following limited circumstances:

• Service Providers: Selected partners for payment processing, KYC verification, and technical support — all operating under strict confidentiality agreements.
• For legal requirements: Information may be disclosed to government authorities pursuant to court orders, regulatory investigations, or national security requirements.
• Fraud Prevention: Data may be shared with relevant authorities to detect money laundering or other financial crimes.
• Business Changes: In the event of a CKK merger or acquisition, the new owner will be bound to uphold the same privacy standards.

5Data Protection Measures

CKK follows the highest industry standards to protect your information. Our security framework is multi-layered:

• Transport Security: All data transmissions use TLS 1.3 protocol with 256-bit SSL encryption.
• Storage Protection: Stored sensitive data is encrypted using AES-256 encryption.
• Access control: Only authorized personnel can access the data they need — through a role-based permission system.
• Security Review: Regular penetration testing and independent security audits are conducted.
• Incident Response: In the event of a security incident, affected users will be notified within 72 hours.

While we apply the highest security measures, no internet service can guarantee 100% security. Please keep your account password strong and never share it with anyone.

6Your Privacy Rights

CKK respects your full rights over your personal data. You may exercise the following rights:

• Access: You may request to know what information we hold about you.
• Correction: You may request correction of any inaccurate or outdated information.
• Deletion: In certain situations, you may request deletion of your data (the "right to be forgotten").
• Processing Restrictions: You may request that processing of your data be restricted in certain circumstances.
• Portability: You can export your data in a structured format.
• Objection: You may opt out of marketing communications at any time.

7Child & Minor Protection

CKK's services are strictly for users aged 18 and above. We do not knowingly collect information from any minors.

• Date of birth is verified at registration, and users under 18 are blocked from signing up.
• Any suspected presence of a minor on an account is investigated immediately.
• If a parent or guardian believes their child has registered on CKK, please contact support immediately.
• Any minor's data collected inadvertently will be deleted immediately.

8Third-Party Links & Services

CKK works with reputable international game providers to deliver games on the platform. These providers may follow their own privacy policies. However, CKK ensures that all partners meet international data protection standards.

• Game providers receive only the minimum data necessary to operate the games.
• Payment gateway partners are PCI DSS compliant and process financial data with the highest level of security.
• Analytics tools generate anonymous statistics — personally identifiable information is not sent to third-party analytics tools.

9Data Retention & Deletion

CKK retains your data only for as long as necessary. The guiding principle is simple: collect what's needed, keep it only as long as required.

• Active Accounts: Data is retained for as long as the account remains active.
• Closed Accounts: After account closure, data may be retained for up to 5 years for legal purposes.
• Transaction Details: Retained for up to 7 years in accordance with financial regulatory requirements.
• KYC documents: Automatically and securely deleted 5 years after the last transaction.
• Marketing Data: Deleted within 30 days of opting out.

10Privacy Policy Updates

CKK may update this privacy policy as needed. For significant changes, you will be notified in advance via your registered email or SMS.

• The date of any changes will be noted in the "Last Updated" section at the top of this page.
• Continued use of the platform after a new policy is published will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, please contact support to close your account.
• Bookmark this page and revisit it from time to time.

11Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to our dedicated data protection team. We take every request seriously and aim to respond promptly.

• Email: [email protected]
• Response Time: Within 30 business days (usually sooner)
• Live Chat: Log in to the platform and contact us directly via the support chat

If you believe your privacy rights have been violated and are not satisfied with our resolution, you may file a complaint with the relevant regulatory authority.